Alternative Dispute Resolution Programme for Pension Funds
Overview
This intensive programme equips pension professionals, trustees, administrators, and dispute-handling officers with essential skills and frameworks to effectively manage and resolve pension-related disputes. Participants will gain a deep understanding of mediation, negotiation, arbitration, and regulatory complaint-handling mechanisms applicable within pension fund governance. The training combines legal insights, case-based learning, and practical conflict-resolution techniques to foster fairness, compliance, and member satisfaction.
Learning Outcomes
- Legal and regulatory frameworks governing pension disputes
- Practical skills in mediation, negotiation, and arbitration
- Complaint handling and escalation procedures under retirement benefits regulations • Managing trustee-member conflicts professionally and ethically
- Preventing disputes through improved communication and governance
- Documentation, reporting, and compliance expectations
- Use of ADR techniques to enhance member satisfaction and reduce litigation